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COMFORTZONE AAPKA TRADE PRIVATE LIMITED (INDIGENIE)
SHIPPING, RETURN & REFUND POLICY


Shipping Policy



  • The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order within India.


  • Sundays and public holidays are not set as business days for standard deliveries. Orders placed after 1 pm IST on Friday/ Saturday will be processed the following Monday morning, major Holidays excluded. 


  • Sometimes, delivery time is subject to factors beyond our control, including but not limited to unexpected travel delays from our courier partners due to weather conditions or political disruption or strikes


  • Shipping rates vary based on the product, its size and volume, the packaging used, and the shipping destination. The final shipping and handling charges will be displayed at the time of checkout when the shipping address is provided.


  • All our products are quality checked and come in tamper-proof packaging. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.


  • If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready.




PROCESSING YOUR ORDER 


  • Once your order has been processed and shipped, you will receive a confirmation e-mail/whatsapp/text message with the tracking number of your package.


  • Orders will be delivered to the shipping address mentioned at the time of checkout. Our delivery partners will attempt to deliver the package three times before it is returned to us. Please provide the complete and accurate shipping address including PIN and a contact number to ensure faster delivery.


  • If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to info@indigenie.in and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will inform you of the additional charge prior to the delivery of the same.


  • Shipping costs are non-refundable. If we process a refund, the cost of shipping, and any import duties, levies, payment gateway charges, and currency conversion fees as part of the refund process of the product will be deducted. (Legal Opinion) Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



Refund and return policy


  • Before you decide to return or exchange, please take a few minutes to understand that our Home Improvement products are handmade using natural products by skilled artisans in India. Thus each product may have minor imperfections and unique grain patterns guaranteeing that no two pieces are exactly the same but therein lays its beauty. Quality testing and control are stringent and is done for all our products before they are dispatched.


  • Hence Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In that case, you may return them in exactly the same way (unused, with original packaging).




A) Simple Return Process


1. Please inform us within 3 days of receipt of the order. You must email us at info@indigenie.in to notify us.


2. Please send us opening an and box video, before we arrange for your damaged/incorrect product to be returned then it is up to the discretion of our Quality Control team to decide whether the product is approved for return.


3. Once we have received your e-mail and our Quality Control team has authorized the return we will arrange for a courier to collect the goods and return them to us.


4. We will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds can only be made after we have received the shipment in its original packaging. We will refund the purchase price of the product. We are not responsible for any lost or damaged packages and are not liable for any returns that were not informed prior. As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via our respective Payment Gateway, if applicable, as per the situations given below. 


B) Refunds will be done in the following case 


1. In case a wrong item has been shipped to you. 


2. Packages lost in transit. 


3. Quality Control issues.


C) No refunds will be given in the following cases


1. If the product is not faulty or damaged.


2. Products returned in a used or damaged condition.


3. Minor color and design variation. All products are handmade so there may be some variation from the photographs on our website.


4. Size Issues. Please review the size and contents carefully before confirming the order. 


5. Incorrect or outdated delivery address.


6. Incorrect address format including any form of a PO Box address. 


7. After 3 failed delivery attempts by our respective courier agent. 


8. Package refused by the recipient.


 

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